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      "abstract": "Penelitian ini bertujuan untuk menganalisis kualitas layanan jaringan Wi-Fi\r\nberbasis voucher pada Biyan.net menggunakan parameter Quality of Service (QoS)\r\nyang mengacu pada standar TIPHON. Jaringan berbasis voucher memiliki\r\nkarakteristik dinamis karena jumlah pengguna yang berubah-ubah, sehingga\r\nberpotensi memengaruhi performa jaringan. Metode penelitian yang digunakan\r\nadalah metode observasional dengan melakukan pengambilan data menggunakan\r\naplikasi Wireshark dari sisi client. Parameter QoS yang dianalisis meliputi\r\nThroughput, Delay, Jitter, dan Packet loss. Pengambilan data dilakukan selama tiga\r\nhari pada dua kondisi waktu, yaitu jam sibuk (peak hours) dan jam sepi (off-peak\r\nhours), dengan durasi pengambilan data selama ±3 menit pada setiap sesi. Data\r\nyang diperoleh kemudian diolah menggunakan Microsoft Excel untuk menghitung\r\nnilai masing-masing parameter QoS. Hasil penelitian menunjukkan bahwa kualitas\r\nlayanan jaringan pada kondisi jam sepi cenderung lebih baik dibandingkan dengan\r\njam sibuk, yang dipengaruhi oleh jumlah pengguna aktif dalam jaringan. Semakin\r\nbanyak pengguna yang terhubung, maka performa jaringan cenderung menurun.\r\nBerdasarkan hasil analisis, kualitas layanan jaringan pada Biyan.net masih berada\r\ndalam kategori baik hingga sangat baik menurut standar TIPHON, namun tetap\r\nmemerlukan pengelolaan bandwidth yang optimal untuk menjaga kestabilan\r\nlayanan."
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