@phdthesis{universitasamikomyogyakarta33106,
           month = {May},
           title = {PENGEMBANGAN SISTEM INFORMASI TICKETING UNTUK 
PENANGANAN KELUHAN PELANGGAN DI 
PT SIMS-LIFEMEDIA MENGGUNAKAN 
METODE AGILE SCRUM},
          school = {Universitas AMIKOM Yogyakarta},
          author = {Alfiana Damayanti},
            year = {2026},
        keywords = {Ticketing system, System optimization, API integration, System
performance, Code structure, Sistem ticketing, Optimasi sistem, Integrasi API, Performa sistem,
struktur kode.},
             url = {https://eprints.amikom.ac.id/id/eprint/33106/}
}