@phdthesis{universitasamikomyogyakarta33078,
           title = {PENGEMBANGAN SISTEM INFORMASI TICKETING UNTUK 
PENANGANAN KELUHAN PELANGGAN DI 
PT SIMS-LIFEMEDIA MENGGUNAKAN 
METODE AGILE SCRUM},
            year = {2026},
           month = {May},
          author = {Fitriana Rachmawati},
          school = {Universitas AMIKOM Yogyakarta},
             url = {https://eprints.amikom.ac.id/id/eprint/33078/},
        keywords = {Ticketing system, System optimization, API integration, System
performance, Code structure, Sistem ticketing, Optimasi sistem, Integrasi API, Performa sistem,
Struktur kode.}
}