<mets:mets OBJID="eprint_32987" LABEL="Eprints Item" xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" xmlns:mets="http://www.loc.gov/METS/" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><mets:metsHdr CREATEDATE="2026-09-28T21:47:25Z"><mets:agent ROLE="CUSTODIAN" TYPE="ORGANIZATION"><mets:name>EPrints Universitas Amikom Yogyakarta</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_32987_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>PERANCANGAN UI/UX DAN FRONT-END SISTEM PENGADUAN ONLINE BERBASIS WEB&#13;
PADA POLDA DIY MENGGUNAKAN METODE DESIGN THINKING</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Andin Azzahra Aulia</mods:namePart><mods:namePart type="family">Rachma</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Proses layanan pengaduan di Kepolisian Daerah Istimewa Yogyakarta&#13;
masih menghadapi beberapa kendala, baik dari sisi petugas maupun masyarakat.&#13;
Petugas sering menerima laporan dengan data yang belum lengkap dan bukti&#13;
pendukung yang kurang memadai, sehingga memperlambat proses verifikasi dan&#13;
penentuan tindak lanjut. Di sisi lain, masyarakat belum memahami alur pengaduan&#13;
secara jelas serta tidak dapat memantau perkembangan laporan tanpa datang&#13;
langsung ke kantor, yang berdampak pada kurangnya efisiensi dan transparansi&#13;
layanan.&#13;
Penelitian ini bertujuan untuk merancang UI/UX dan mengimplementasikan&#13;
front-end sistem pengaduan online berbasis web sebagai solusi atas permasalahan&#13;
tersebut. Metode yang digunakan adalah Design Thinking yang meliputi tahapan&#13;
empathize, define, ideate, dan prototype untuk menghasilkan rancangan yang&#13;
berpusat pada kebutuhan pengguna. Hasil perancangan kemudian&#13;
diimplementasikan ke dalam bentuk front-end. Pengujian sistem dilakukan&#13;
menggunakan metode Single Ease Question (SEQ) dan User Experience&#13;
Questionnaire (UEQ).&#13;
Hasil penelitian berupa rancangan antarmuka dan implementasi front-end&#13;
sistem pengaduan yang mampu menyajikan informasi layanan secara terstruktur,&#13;
menyediakan panduan pengisian aduan, serta menampilkan status laporan secara&#13;
jelas. Sistem ini diharapkan dapat membantu masyarakat dalam memahami dan&#13;
mengakses layanan pengaduan dengan lebih mudah, serta mendukung petugas&#13;
dalam menerima data yang lebih terstruktur sehingga meningkatkan kualitas&#13;
pelayanan.</mods:abstract><mods:classification authority="lcc">005 Pemrograman komputer, program dan data</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8061">2026-04-10</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas AMIKOM Yogyakarta;Fakultas Ilmu Komputer</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_32987"><mets:rightsMD ID="rights_eprint_32987_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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