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      "date": "2026-01-23",
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      ],
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      "thesis_type": "bachelor",
      "contributors": [
        {
          "name": {
            "given": "Etik Anjar",
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            "family": "Fitriarti"
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      "keywords": "Komunikasi antarbudaya, kecemasan, ketidakpastian, awak kapal\r\nkargo internasional, intercultural communication, anxiety, uncertainty, international cargo\r\nship crew.",
      "rev_number": 14,
      "type": "thesis",
      "title": "PENGELOLAAN KECEMASAN DAN KETIDAKPASTIAN DALAM\r\nINTERAKSI ANTARBUDAYA AWAK KAPAL KARGO\r\nINTERNASIONAL PADA LINGKUNGAN KERJA\r\nMULTIKULTURAL : STUDI FENOMENOLOGI",
      "institution": "Universitas AMIKOM Yogyakarta",
      "abstract": "Lingkungan kerja kapal kargo internasional mempertemukan awak kapal dari\r\nlatar belakang budaya yang beragam dalam ruang kerja yang terbatas, durasi\r\ninteraksi yang panjang, serta tekanan kerja yang tinggi, sehingga berpotensi\r\nmenimbulkan kecemasan dan ketidakpastian dalam komunikasi antarbudaya.\r\nPenelitian ini bertujuan untuk memahami bagaimana awak kapal kargo\r\ninternasional mengalami, memaknai, dan mengelola kecemasan serta\r\nketidakpastian dalam komunikasi antarbudaya selama bekerja di kapal. Penelitian\r\nini menggunakan paradigma konstruktivis dengan pendekatan kualitatif\r\nfenomenologis. Teknik pengumpulan data dilakukan melalui wawancara mendalam\r\nterhadap awak kapal kargo internasional yang memiliki pengalaman kerja lintas\r\nbudaya. Analisis data dilakukan dengan menelaah pengalaman subjektif informan\r\nuntuk mengungkap makna komunikasi antarbudaya yang mereka rasakan.\r\nKerangka teoritis yang digunakan adalah Anxiety and Uncertainty Management\r\nTheory (AUM) dari Gudykunst. Hasil penelitian menunjukkan bahwa kecemasan\r\ndan ketidakpastian komunikasi muncul akibat perbedaan bahasa, gaya komunikasi,\r\nhierarki kerja, serta ekspektasi budaya. Namun, seiring dengan pengalaman kerja\r\ndan intensitas interaksi, awak kapal mampu mengelola kecemasan dan\r\nketidakpastian melalui adaptasi komunikasi, pembelajaran budaya, serta\r\npembentukan kepercayaan antar kru. Penelitian ini menegaskan bahwa komunikasi\r\nantarbudaya di kapal kargo merupakan pengalaman psikologis dan emosional yang\r\nkompleks, bukan sekadar proses pertukaran informasi.",
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