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      "abstract": "Transformasi digital dalam pelayanan publik menuntut pemerintah daerah\r\nmenghadirkan layanan administrasi kependudukan yang tidak hanya berbasis teknologi,\r\ntetapi juga responsif terhadap kebutuhan masyarakat. Responsivitas mencerminkan\r\nkemampuan aparatur dalam memberikan perhatian, ketelitian, dan kecepatan dalam\r\nmenindaklanjuti permohonan masyarakat yang didukung sistem digital yang memadai.\r\nPenelitian ini menganalisis responsivitas pelayanan administrasi kependudukan berbasis\r\ne-government melalui website Dolan Teluk Penyu di Dinas Kependudukan dan\r\nPencatatan Sipil Kabupaten Cilacap dengan pendekatan deskriptif kualitatif yang\r\ndifokuskan pada tiga aspek responsivitas. Hasil penelitian menunjukkan bahwa aspek\r\nketersediaan dan kesiapan aparatur telah terpenuhi melalui kemudahan akses layanan,\r\npendampingan daring, serta dukungan sistem yang memungkinkan masyarakat\r\nmemperoleh bantuan saat dibutuhkan. Aspek perhatian dan ketelitian juga telah terpenuhi\r\nmelalui alur pelayanan yang sistematis, mekanisme verifikasi berjenjang, serta fitur\r\npelacakan status permohonan yang mendukung transparansi dan meminimalkan\r\nkesalahan.\r\nNamun, aspek kecepatan pelayanan belum sepenuhnya optimal karena masih\r\ndipengaruhi oleh stabilitas sistem, kualitas jaringan internet, serta perbedaan pemahaman\r\nmasyarakat terhadap tahapan layanan digital. Dengan demikian, responsivitas pelayanan\r\ntidak hanya bergantung pada kesiapan aparatur, tetapi juga pada kualitas platform digital\r\ndan partisipasi aktif masyarakat sebagai pengguna layanan. Oleh karena itu, diperlukan\r\npenguatan sistem, optimalisasi fitur, dan peningkatan sosialisasi agar seluruh aspek\r\nresponsivitas dapat terpenuhi secara lebih konsisten.",
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      "thesis_type": "bachelor",
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      "keywords": "Responsivitas, E-Government, Administrasi Kependudukan, Dolan Teluk\r\nPenyu, Responsiveness, Population Administration.",
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