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      "keywords": "Analisis sentimen, XLNet, RoBERTa, Preprocessing, Oversampling, Sentiment analysis.",
      "date_type": "published",
      "thesis_type": "bachelor",
      "department": "Fakultas Ilmu Komputer",
      "date": "2025-12-19",
      "status_changed": "2026-07-22 03:35:13",
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      "abstract": "Penelitian ini bertujuan untuk menganalisis sentimen keluhan masyarakat\r\nterhadap kualitas jaringan internet di Kabupaten Banggai Kepulauan dengan\r\nmenggunakan teknik analisis sentimen berbasis pembelajaran mesin. Data yang\r\ndigunakan dalam penelitian ini terdiri dari 646 sampel komentar yang dikumpulkan\r\nmelalui media sosial WhatsApp dan kuesioner Google Form. \r\nProses preprocessing data dilakukan untuk mempersiapkan data sebelum\r\ndigunakan oleh model, yang mencakup pembersihan data dari karakter-karakter\r\nyang tidak relevan, normalisasi kata gaul ke dalam bentuk kata baku, serta\r\ntokenisasi untuk memecah teks menjadi unit yang lebih kecil. Selanjutnya, data\r\nyang telah diproses dilabeli menggunakan dua model pembelajaran mesin, yaitu\r\nXLNet dan RoBERTa, untuk mengklasifikasikan sentimen komentar ke dalam tiga\r\nkategori: positif, netral, dan negatif. Selain itu, untuk mengatasi ketidakseimbangan\r\ndata, penelitian ini juga menerapkan teknik random oversampling untuk\r\nmemastikan distribusi yang lebih seimbang antar kelas sentimen. \r\nHasil penelitian menunjukkan bahwa model RoBERTa memberikan hasil\r\nyang lebih baik dibandingkan XLNet dalam hal akurasi dan F1-score. RoBERTa\r\nmencapai akurasi 87,77% dengan F1-score 87,75%, sementara XLNet mencapai\r\nakurasi 83,45% dan F1-score 83,37%. Dalam hal efisiensi, waktu pelatihan\r\nRoBERTa juga lebih singkat, yaitu sekitar 44,3 menit, dibandingkan XLNet yang\r\nmemerlukan sekitar 76,1 menit. Analisis sentimen menunjukkan bahwa komentar\r\nnegatif mendominasi, mencerminkan keluhan masyarakat terhadap kualitas\r\njaringan internet di Kabupaten Banggai Kepulauan yang banyak terkait dengan\r\nmasalah seperti lambatnya jaringan dan hilangnya koneksi. Hasil penelitian ini\r\ndiharapkan dapat menjadi wawasan bagi pemerintah daerah untuk memperbaiki\r\nkebijakan dan pengembangan infrastruktur jaringan di wilayah tersebut.",
      "title": "ANALISIS SENTIMEN KELUHAN MASYARAKAT TERHADAP\r\nJARINGAN INTERNET MENGGUNAKAN METODE XLNET \r\nDAN ROBERTA DI KABUPATEN BANGGAI KEPULAUAN",
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