<mets:mets OBJID="eprint_32277" LABEL="Eprints Item" xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" xmlns:mets="http://www.loc.gov/METS/" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><mets:metsHdr CREATEDATE="2026-08-01T11:00:41Z"><mets:agent ROLE="CUSTODIAN" TYPE="ORGANIZATION"><mets:name>EPrints Universitas Amikom Yogyakarta</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_32277_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>PENGEMBANGAN CHATBOT DENGAN MENGGUNAKAN&#13;
METODE N8N PADA CUSTOMER SERVICE DI STUDIO&#13;
KECANTIKAN LASH BY KEKAY&#13;
 TUGAS AKHIR</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Shafira Ayudea</mods:namePart><mods:namePart type="family">Narandika</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Studio Kecantikan Lash by Kekay menghadapi kendala operasional berupa&#13;
keterbatasan sumber daya manusia dalam menangani tingginya volume pesan&#13;
pelanggan, yang berdampak pada keterlambatan respons dan potensi penurunan&#13;
kualitas pelayanan. Penelitian ini bertujuan merancang bangun sistem chatbot&#13;
cerdas sebagai asisten virtual yang beroperasi 24 jam untuk mengatasi&#13;
permasalahan tersebut dengan memanfaatkan teknologi otomasi dan kecerdasan&#13;
buatan. Sistem dikembangkan menggunakan integrasi Telegram Bot API sebagai&#13;
antarmuka komunikasi yang efisien biaya, diorkestrasi oleh tool otomasi alur kerja&#13;
n8n, serta menerapkan Google Gemini berbasis Large Language Model (LLM)&#13;
untuk pemrosesan bahasa alami yang mampu memahami konteks percakapan&#13;
secara lebih manusiawi dibandingkan metode konvensional. Fitur utama sistem&#13;
mencakup layanan tanya jawab otomatis, penyediaan informasi daftar harga, dan&#13;
pencatatan reservasi yang tersinkronisasi dengan basis data Supabase. Hasil&#13;
pengujian menunjukkan bahwa sistem mampu merespons pesan pelanggan secara&#13;
real-time, akurat, dan kontekstual, sehingga berhasil meningkatkan efisiensi&#13;
operasional studio tanpa menambah beban kerja staf administrasi.</mods:abstract><mods:classification authority="lcc">000 Ilmu komputer, informasi dan pekerjaan umum</mods:classification><mods:classification authority="lcc">005 Pemrograman komputer, program dan data</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8061">2025-12-18</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas AMIKOM Yogyakarta;Fakultas Ilmu Komputer</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_32277"><mets:rightsMD ID="rights_eprint_32277_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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