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      "abstract": "Studio Kecantikan Lash by Kekay menghadapi kendala operasional berupa\r\nketerbatasan sumber daya manusia dalam menangani tingginya volume pesan\r\npelanggan, yang berdampak pada keterlambatan respons dan potensi penurunan\r\nkualitas pelayanan. Penelitian ini bertujuan merancang bangun sistem chatbot\r\ncerdas sebagai asisten virtual yang beroperasi 24 jam untuk mengatasi\r\npermasalahan tersebut dengan memanfaatkan teknologi otomasi dan kecerdasan\r\nbuatan. Sistem dikembangkan menggunakan integrasi Telegram Bot API sebagai\r\nantarmuka komunikasi yang efisien biaya, diorkestrasi oleh tool otomasi alur kerja\r\nn8n, serta menerapkan Google Gemini berbasis Large Language Model (LLM)\r\nuntuk pemrosesan bahasa alami yang mampu memahami konteks percakapan\r\nsecara lebih manusiawi dibandingkan metode konvensional. Fitur utama sistem\r\nmencakup layanan tanya jawab otomatis, penyediaan informasi daftar harga, dan\r\npencatatan reservasi yang tersinkronisasi dengan basis data Supabase. Hasil\r\npengujian menunjukkan bahwa sistem mampu merespons pesan pelanggan secara\r\nreal-time, akurat, dan kontekstual, sehingga berhasil meningkatkan efisiensi\r\noperasional studio tanpa menambah beban kerja staf administrasi.",
      "title": "PENGEMBANGAN CHATBOT DENGAN MENGGUNAKAN\r\nMETODE N8N PADA CUSTOMER SERVICE DI STUDIO\r\nKECANTIKAN LASH BY KEKAY\r\n TUGAS AKHIR",
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