<mets:mets OBJID="eprint_32220" LABEL="Eprints Item" xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" xmlns:mets="http://www.loc.gov/METS/" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><mets:metsHdr CREATEDATE="2026-07-26T09:34:06Z"><mets:agent ROLE="CUSTODIAN" TYPE="ORGANIZATION"><mets:name>EPrints Universitas Amikom Yogyakarta</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_32220_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>PEMBUATAN WEBSITE LAYANAN PENGADUAN MASYARAKAT&#13;
MENGGUNAKAN FRAMEWORK LARAVEL DI KALURAHAN&#13;
SINDUMARTANI</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Muhammad Akhyaru Fatah Al</mods:namePart><mods:namePart type="family">Bahjah</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Kalurahan Sindumartani menghadapi permasalahan dalam pengelolaan&#13;
pengaduan masyarakat yang masih dilakukan secara manual, seperti melalui&#13;
WhatsApp dan pencatatan kertas, sehingga menghambat efisiensi dan akurasi&#13;
pelayanan publik. Oleh karena itu, penelitian ini bertujuan untuk merancang sistem&#13;
pengaduan masyarakat berbasis website sebagai solusi digital yang lebih efisien,&#13;
transparan, dan mudah diakses oleh masyarakat. &#13;
Metodologi yang digunakan dalam penelitian ini adalah Waterfall Model,&#13;
yang terdiri dari tahapan analisis kebutuhan, perancangan sistem, implementasi,&#13;
dan pengujian. Sistem ini dikembangkan menggunakan framework Laravel 11&#13;
sebagai backend, Tailwind CSS sebagai frontend, serta MySQL sebagai basis data.&#13;
Pengujian dilakukan menggunakan metode Black Box untuk memastikan seluruh&#13;
fungsi berjalan sesuai dengan rancangan. &#13;
Hasil dari penelitian ini berupa website pengaduan masyarakat yang&#13;
memungkinkan warga Kalurahan Sindumartani untuk menyampaikan laporan&#13;
secara daring, memantau perkembangan aduan, serta membantu admin kalurahan&#13;
dalam mengelola tanggapan secara sistematis. Dengan adanya sistem ini, proses&#13;
pengelolaan aduan menjadi lebih cepat, terdokumentasi, dan dapat meningkatkan&#13;
kualitas serta kepuasan layanan publik di Kalurahan Sindumartani.</mods:abstract><mods:classification authority="lcc">000 Ilmu komputer, informasi dan pekerjaan umum</mods:classification><mods:classification authority="lcc">005 Pemrograman komputer, program dan data</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8061">2026-01-09</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas AMIKOM Yogyakarta;Fakultas Ilmu Komputer</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_32220"><mets:rightsMD ID="rights_eprint_32220_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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