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      "abstract": "Kalurahan Sindumartani menghadapi permasalahan dalam pengelolaan\r\npengaduan masyarakat yang masih dilakukan secara manual, seperti melalui\r\nWhatsApp dan pencatatan kertas, sehingga menghambat efisiensi dan akurasi\r\npelayanan publik. Oleh karena itu, penelitian ini bertujuan untuk merancang sistem\r\npengaduan masyarakat berbasis website sebagai solusi digital yang lebih efisien,\r\ntransparan, dan mudah diakses oleh masyarakat. \r\nMetodologi yang digunakan dalam penelitian ini adalah Waterfall Model,\r\nyang terdiri dari tahapan analisis kebutuhan, perancangan sistem, implementasi,\r\ndan pengujian. Sistem ini dikembangkan menggunakan framework Laravel 11\r\nsebagai backend, Tailwind CSS sebagai frontend, serta MySQL sebagai basis data.\r\nPengujian dilakukan menggunakan metode Black Box untuk memastikan seluruh\r\nfungsi berjalan sesuai dengan rancangan. \r\nHasil dari penelitian ini berupa website pengaduan masyarakat yang\r\nmemungkinkan warga Kalurahan Sindumartani untuk menyampaikan laporan\r\nsecara daring, memantau perkembangan aduan, serta membantu admin kalurahan\r\ndalam mengelola tanggapan secara sistematis. Dengan adanya sistem ini, proses\r\npengelolaan aduan menjadi lebih cepat, terdokumentasi, dan dapat meningkatkan\r\nkualitas serta kepuasan layanan publik di Kalurahan Sindumartani.",
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        "000.000.005"
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      "title": "PEMBUATAN WEBSITE LAYANAN PENGADUAN MASYARAKAT\r\nMENGGUNAKAN FRAMEWORK LARAVEL DI KALURAHAN\r\nSINDUMARTANI",
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