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      "abstract": "Perkembangan teknologi informasi mendorong transformasi digital dalam \r\npelayanan publik untuk meningkatkan efektivitas, transparansi, dan kualitas layanan\r\nkepada masyarakat. Sentra Pelayanan Kepolisian Terpadu (SPKT) Polda DIY sebagai\r\ngarda terdepan pelayanan kepolisian telah menjalankan fungsi pelayanan kepada\r\nmasyarakat, namun dalam praktiknya masih terdapat kendala dalam penyampaian\r\ninformasi layanan secara digital. Informasi mengenai jenis layanan, alur pengurusan,\r\ndan persyaratan berkas belum disajikan secara terstruktur dan berorientasi pada\r\nkebutuhan pengguna. Kondisi ini menyebabkan masyarakat mengalami kesulitan\r\nmemahami prosedur layanan, kesalahan dalam mempersiapkan dokumen,\r\nketerlambatan proses pelayanan, serta meningkatnya pertanyaan berulang kepada\r\npetugas SPKT. Untuk mengatasi permasalahan tersebut, dilakukan perancangan\r\nantarmuka dan pengalaman pengguna (UI\/UX) pada website informasi layanan SPKT\r\nmenggunakan metode Design Thinking yang mencakup tahapan Empathize, Define,\r\nIdeate, Prototype, dan Testing. Proses perancangan melibatkan 10 responden pada\r\ntahap riset dan menghasilkan prototype dengan lima fitur utama: Beranda, Tentang,\r\nInformasi, FAQ, dan Kontak. Hasil pengujian prototype menggunakan platform Maze\r\nmemperoleh Maze Usability Score sebesar 77,89 yang mengindikasikan kualitas\r\nusabilitas kategori “Baik”. Website kemudian diimplementasikan menggunakan\r\nframework Laravel dan diuji kepada 45 responden menggunakan User Interface\r\nQuestionnaire (UEQ), menghasilkan penilaian Excellent pada dimensi Attractiveness\r\n(1,85) dan Good pada dimensi Perspicuity (1,73), Stimulation (1,71), Dependability\r\n(1,67), serta Efficiency (1,65). Hasil penelitian menunjukkan bahwa website informasi\r\nlayanan SPKT yang dirancang mampu menyajikan informasi secara jelas, mudah\r\ndipahami, dan memberikan pengalaman pengguna yang positif, sehingga dapat\r\ndimanfaatkan masyarakat untuk memperoleh informasi layanan secara mandiri dan\r\nmendukung peningkatan kualitas pelayanan SPKT.",
      "uri": "http:\/\/eprints.amikom.ac.id\/id\/eprint\/32048",
      "date": "2026-02-27",
      "type": "thesis",
      "keywords": "UI\/UX, SPKT, Design Thinking, User Interface Questionnaire\r\n(UEQ), Website.",
      "thesis_name": "skripsi",
      "thesis_type": "bachelor",
      "status_changed": "2026-07-10 02:03:46"
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