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      "title": "PERANCANGAN ULANG TAMPILAN APLIKASI\r\nOJEK ONLINE MENGGUNAKAN METODE\r\nDESIGN THINKING",
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      "keywords": "Design Thinking, User Interface, User Experience, Aplikasi\r\nJogjaKita, Perancangan Ulang, Redesign.",
      "abstract": "Aplikasi JogjaKita sebagai media layanan informasi dan pengaduan\r\nmasyarakat masih memiliki permasalahan pada aspek tampilan antarmuka dan\r\npengalaman pengguna. Beberapa pengguna mengalami kesulitan dalam\r\nmemahami alur navigasi, menemukan fitur tertentu, serta membaca informasi\r\nsecara cepat dan jelas. Kondisi ini berdampak pada menurunnya tingkat\r\nkenyamanan dan efektivitas penggunaan aplikasi, sehingga berpotensi\r\nmengurangi partisipasi masyarakat dalam memanfaatkan layanan digital yang\r\ndisediakan.\r\nPenelitian ini bertujuan untuk melakukan perancangan ulang tampilan\r\naplikasi JogjaKita menggunakan metode Design Thinking. Metode ini diterapkan\r\nmelalui lima tahapan, yaitu empathize untuk memahami kebutuhan pengguna,\r\ndefine untuk merumuskan permasalahan utama, ideate untuk menghasilkan solusi\r\ndesain, prototype untuk membuat rancangan antarmuka baru, dan testing untuk\r\nmenguji hasil perancangan kepada pengguna. Responden sebanyak 102 orang.\r\nData dikumpulkan melalui observasi, wawancara, dan penyebaran kuesioner\r\nkepada responden yang telah menggunakan aplikasi.\r\nHasil penelitian menunjukkan bahwa desain ulang yang dihasilkan lebih\r\nsederhana, konsisten, dan mudah dipahami dibandingkan tampilan sebelumnya.\r\nPengujian terhadap pengguna menunjukkan peningkatan pada aspek kemudahan\r\npenggunaan, kejelasan informasi, dan kenyamanan visual. Penelitian ini\r\nmemberikan kontribusi dalam pengembangan desain antarmuka berbasis\r\nkebutuhan pengguna serta dapat dimanfaatkan oleh pengembang aplikasi dan\r\ninstansi terkait dalam meningkatkan kualitas layanan digital. Penelitian\r\nselanjutnya dapat menambahkan pengukuran usability secara kuantitatif untuk\r\nmemperoleh hasil evaluasi yang lebih komprehensif.",
      "subjects": [
        "000.000.000A",
        "000.000.005"
      ],
      "date": "2026-02-19",
      "status_changed": "2026-07-07 02:19:20",
      "eprint_status": "archive"
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