?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=Lopes%2C+David+Santos+Pinto&rft.aulast=Lopes&rft.aufirst=David+Santos+Pinto&rft.title=OPTIMALISASI+KUALITAS+LAYANAN+TEKNOLOGI+INFORMASI+DENGAN+COBIT+2019+MELALUI+PENDEKATAN+MANAGED+QUALITY+BERDASARKAN+STUDI+KASUS+PADA+INSTITUTE+OF+BUSINESS+TIMOR+LESTE&rft.date=10+October+2025&rft.inst=Universitas+AMIKOM+Yogyakarta&rft.degree=S2+-+Magister